"I wasn't happy"

About: Rotherham PCT

(as the patient),

I went for a check up with my doctor at High Street Surgery Rawmarsh. My appointment was for 2pm, when I arrived the reception girls were chatting round the back so I used the touch screen computer to check in for my appointment. I sat down to wait and watched 4 other people check in and get seen. After half an hour I realised that I might not have been checked in properly, so I went up to the reception. Apparently, the touch screen wasn't working but no one had told me. I am not happy that I had to wait so long and that the receptionists weren't paying more attention. I'm glad that they had these cards asking me to tell my story, so I'm letting you know that I wasn't happy.

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Response from Angela Eyre

Thank you for sharing your story on patient opinion,the GP surgery have asked that if you wish you may contact them to discuss your concerns. Thank you for posting.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful