"Removal of stitches"
Posted by Helen Burke
On Monday 22 February, at 10.40, I visited the Minor Injuries Dept at 58 Coventry Rd Market Harborough to have four stitches removed. The stitches had been put in on the previous Monday Feb 15 at about 4.30 pm by a very professional Nurse.
I had tripped on a manhole cover on Nithsdle Ave.
On Monday 22 Feb the Healthcare Assistant took me to the small room to have the stitches removed.
As they were wearing no gloves and I had seen them touching their hair as they put on the goggles,
I asked them if they had washed their hands. They replied that they had but that I had not not noticed as I was gassing at the time. (I had just explained that I sometimes have trouble with balance due to inner ear).
They assured me that they would not touch me as they had forceps etc. however, they touched the dressing I could see that much.
I don't know if NHS has special training for personnel who wear long nails and no
gloves but I felt that the standard of hygiene fell short of NHS standards. The Healthcare Assistant had a casual manner which indicated their lack of respect for their role in the hospital, as well as a lack of respect for a patient.
Having always experienced very professional treatment from the NHS I feel it important to make this complaint.