"Badger, A&E and CDU"

About: Good Hope Hospital

I had a recurrent kidney infection which became quite bad in the early hours of Sunday morning. NHS Direct referred me the Badger who told me to go straight to A&E. I arrived at 5am on Sunday morning and the care I received once I was assessed by the doctor was second to none. I had a brief stay in CDU before being discharged at about 4pm and during the time I was there I can only praise the way I was treated by all of the team. The doctor I saw in A&E and the consultant were the epitome of what good looks like at a time when the department was clearly very busy. Many thanks for the car, compassion and resolution.

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Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Anonymous

I am very pleased indeed that you are happy with the way you were treated at the hospital and hope that you have recovered and in good health. I will certainly pass on your kind words to the A&E and CDU department, who I am sure will be delighted to receive your feedback.

Kind regards

Margaret Mitchell
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