"Bad experience breast clinic oppointment"

About: Alexandra Hospital

I had an appointment with a doctor 18/02/16 and it was an awful experience. I took my top off and the first thing they said to me was how much do you weigh, I bet it’s only about 40 kilos, to say I was shocked is an understatement and all I can say is it’s a good job I don’t suffer with an eating disorder!! My weight was completely irrelevant for the appointment, they didn’t need to weigh me or to know my weight for any reason. I then had to see them a bit later on and they saw me eating a piece of chocolate and said how can you be so skinny and eat chocolate, this comment would never normally offend me, but due to the earlier comment, I found it baffling!! I have spoken to a lot of other people about these remarks, and everyone agrees, you do not ask someone there weight unless you need to. If I weighed 20 stone, would they have asked me how much do you weigh then, somehow I very much doubt it and I certainly hope not!!

Also I definitely weigh more than 40 kilos, not that it’s any of their business. If they meant these comments as a joke or compliment, it was lost on me.

I know I am incredibly lucky that the only thing wrong with me is a small cyst compared with what some of the other patients they see are going through but I know someone who suffers from Anorexia and these sort of flippant remarks, if they were said to her, would be very hurtful and confusing.

I found this doctor's whole manner to be very abrupt and at times very confusing throughout the whole appointment, it was only my second visit to the clinic.

I first came to the clinic 17/12/2015 and my appointment was with another doctor and it was a totally different experience. This doctor was very thorough and professional, they explained everything really clearly and didn’t comment on my weight!! I would also like to add that everyone else I saw during my two visits were really lovely and helpful.

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Response from Alexandra Hospital

Thank you for taking the time to feedback to us. We are so sorry you had such an awful appointment with us at the Alexandra Hospital. We are concerned that you have been spoken to in this manner; no patient in our care should be made to feel uncomfortable. We would like to reassure you we take seriously any issues our patient and families raise, your comments will be shared with the management.

Please contact our Patient Services Department on 0300 123 1732 or email patientservices.dept@worcsacute.nhs.uk if you would like us to discuss your concerns further or arrange for you to speak to a member of staff about this.

Best Wishes

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