"5-star staff on this unit"

About: St George's Hospital (Tooting) (London)

All the staff on CCU2, the Catheter Lab and Belgrave Ward were very kind, efficient and friendly, and I was very well looked after. Everything about my treatment was explained to me. It's about 20 years since I've been an in-patient (never been in St George's before) and I noticed a great improvement - the adjustable bed was really comfortable, there was a good choice of menu and the food was very tasty, and a bedside machine with free phone calls was a bonus.

I have just a few suggestions. What about providing (say) Dettol wet-wipes in the loos so patients can cleanse the seats (I made do with a paper hand-towel and liquid soap). The keypads for phone and TV on the bedside machine were rather grimy - do they ever get cleaned? I was a bit concerned to see that doctors on their rounds shake hands with patients; I realise this is a friendly gesture, designed to put patients at ease, but I didn't notice them washing their hands or using the gel before moving on to the next patient. These are just minor details, not complaints, and I would like to say again how well I was looked after and what excellent staff you have.

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Response from St George's Hospital (Tooting)

Thank you very much for taking the time to post your feedback about your experience at St George's Hospital. Your comments about what excellent staff you met and the constructive comments on infection control will be sent to the managers of the service.

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