"Excellent service at Portree A&E"

About: Portree Hospital / Accident & Emergency

(as the patient),

I had an injury just over 2 months ago which caused a sudden, rapid deterioration in a chronic problem.

I went to the Accident and Emergency department at Portree Hospital where I was promptly (within 15 minutes!) seen by the GP on duty. An x-ray was arranged and performed and I received advice and painkillers for my immediate problem, together with a referral to a specialist for my chronic problem.

Throughout my visit I was treated with kindness and courtesy. I was assessed, x-rayed, reviewed and given painkillers within an hour of attending the department - there are very few hospital where you could get such outstanding service.

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Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland

picture of Maimie Thompson

I have taken up a new post as Head of Public Relations and together with our Board Director of Nursing, we have been reviewing all postings on Patient Opinion.

NHS Highland has only recently formally signed up to Patient Opinion. This means we now get an automatic alert when a new story is posted and we will make sure we respond in a timely manner. At the time this story was posted we did not access this website. Thank you for your positive feedback.



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