"another review to ignore"

About: Whitegate Health Centre

Let me first say in my humble opinion this place is not a centre of excellence for intermediate care. I don't know who came up with that blurb and I am sure that is the aim, but they are a loooong way from that. When someone looses weight at a phenomenal rate after being admitted to hospital with a urine infection and then Rossall for rehab, and rehab stops because its the weekend, and the patient can't shower because there are no staff to watch them, and the food is classed as horrid (by 3 colleagues in the ward) and they play guess the flavour of the soup today? and the patient is allegedly put on high alert for walking round the bed on their own and yet due to be discharged home within a couple of days?? believe me there is something drastically wrong and this is not rehab.

Now for a good bit there is one shining star at Rossall who is kind, hard working and actually has some common sense.

I am sad for the patients that this member of staff is leaving but really happy for them that they will be part of a forward thinking hospital and team and will be appreciated. I think this member of staff will go on to bigger and better things and I hope they will. Thank you for all you have done whilst at Rossall form the patients that would tell you themselves if they could.

Story from NHS Choices

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

To whom it may concern

Thank you for sharing your experience.

I am sorry that your experience was not as possitive as it could have been. If you would like to email a member of my team on patient.relations@bfwhospitals.nhs.uk so that we can gain further details about what has happened.

Thank you once again for leaving feedback and taking the time to comment.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful