Ambulance called at approx. 7.30 pm. it did not arrive until 3. 00 a. m. the following morning. patient was a vulnerable 75 year old lady with a head and face wound following a fall, very unsteady on her feet. Made a follow up call to 999, but advised that they were all on call to more urgent needs. They called us to advise they would be with us asap at approx. 1 a. m. When they did arrive, paramedics told us that they had only had the call at 10 pm and they could have been with the patient sooner.
A very, very, poor response and traumatising experience for the patient.
"Slow ambulance call out time"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
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