"Secretary appalling manners"

About: Royal Blackburn Hospital

The breast care team at Blackburn and burnley are appalling , they have no idea what one is going through, very deeming, no manners speak to you like your nothing, and everyone of them try and pass the book on , they never return your calls , incompetent and unreliable to say the least , the secretary does not hold any information that you may require hence will try and pass it on to someone else to deal with who is none the wiser!!

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Response from Royal Blackburn Hospital

Thank you for your feedback regarding the Breast Care Team and thank-you for taking the time to do so.

I am really sorry you are unhappy with the way you have been dealt with when you have contacted the department.

We take all comments very seriously and I have forwarded them to the Business Manager for the Department so that they can be brought to the attention of the staff.

If you would like us to investigate this further perhaps you can contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk to provide some more information.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Melissa Almond, Patient Experience Facilitator.

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