"Trying to Contact Neurosurgery Department for..."

About: The Royal London Hospital

I have been trying to contact the Neurosurgery Department for over a week.

I have called so many times I do not know the exact number. I do not have a direct number so am calling through the switchboard. I have tried for so long to call the department and not a single time anybody has picked the call directed from the switchboard. Doesn't the department have a receptionist? secretary, assistants or anybody that can answer the call? There is no one at all to pick up one call. I have been referred to this department by another hospital, they have sent over my details a couple of weeks ago they say. But I haven't heard from anybody from the department. I call my hospital and they say they have sent it and cant do anything, I call the department and no one picks up.

How am I meant to find out what is happening? I just want an appointment to been seen by the consultant that is all.

I am trying to call the department to ask for a fax number, I just need to know the fax number to check if my details have been sent to the correct number or not. if not I need to give the correct number to the hospital forwarding my details so the department can receive my information.

I have called so many many times to the department just wanting to know the correct fax number and there is no one there to pick a call to give me a number.

Patients are already in stress due to such circumstances, and this adds to patients problems.

I am even considering esp coming to the hospital so I am able to get a fax number.

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Response from The Royal London Hospital


We are very sorry to read this. We hope that you have managed to contact someone in the department about your appointment but if you are still experiencing problems or need further help, our central appointments team may be able to assist. They can be contacted on 020 7767 3200. The appointments team also have a fax number 020 7791 9670 for appointments. We would suggest calling them for advice.

This must have been very frustrating for you. We have shared your feedback with the team in Neurosurgery. We apologise for any inconvenience and stress caused.

Kind regards

Barts Health NHS Trust

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