"Why is this acceptable"

About: Cheshire And Wirral Partnership NHS Foundation Trust

(as a service user),

I am a survivor of child abuse and rape and have been sectioned on two occasions. Then I was unfortunately labeled personally disordered. Borderline Personality Disorder is a common diagnosis for victims of abuse. It is profoundly damaging label because of the entrenched stigma within mental health services. It's incomprehensible to me, how normal reactions to extremely traumatic life experiences can be converted into a disorder that people are blamed and rejected for. I am now seen as morally defective and treated accordingly by staff. Most staff do not understand or respond to trauma. Instead they see behaviour in isolation and act in a punitive shaming way. I Was receiving therapy until it was stopped in June 2015, with the promise it would start again. After seven months I assume that's not going to happen. Borderline personality disorder hides survivors of abuse behind a destructive label. Adult survivors of child abuse deserve better from Mental Health Serrvices. Instead they are further stigmatised and left isolated with no support. Why is this acceptable?

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Response from Helen Chadwick, Patient Advice and Liaison Service (PALS) Officer, PALS, Complaints and Claims Team, Cheshire and Wirral Partnership NHS Foundation Trust

Dear Mentalhealthpatient,

I am very sorry to read of your comments and distress that has occurred due to discussions around a diagnosis of a Personality Disorder. I would welcome the opportunity for you to contact us here at the Patient Advice and Liaison Service(PALS) so that we can look at what options could considered in your case. For example, we could ask about a second opinion in regards to your diagnosis if this would be an avenue that you would like to explore with us? I am also concerned to read of your comments surrounding your therapy stopping with a promise to re-start and that this has not yet occurred. Again, this is an avenue that we could explore with our services further if you are able to make direct contact with us.

There are many ways that you can get in touch with the PALS team including our Freephone number (0800 195 4462) or email address (pals@cwp.nhs.uk). If you would prefer to write to us with your story and contact details, you can get in touch by sending any feedback to;

Patient Advice and Liaison Service


Cheshire and Wirral Partnership NHS Foundation Trust


Countess of Chester Health Park

Liverpool Road,



I do hope that you will get in contact with us in the hope that we can liaise with our services on your behalf and move to a more positive opinion of the services we provide.

Kind regards

  • Mentalhealthpatient doesn't think this response is helpful
    {{helpful}} other {{helpful == 1 ? "person thinks" : "people think"}} think it is helpful

Update posted by Mentalhealthpatient (a service user)

PALS responded to my post with sympathy. They have then gone on to do nothing to help me at all! Absolutely nothing! No contact from them at all.