"I was made to feel like an inconvenience"

About: Doncaster Royal Infirmary / Ophthalmology Retford Hospital

(as the patient),

After seeing a Ophthalmologist at Retford Hospital, which is a brilliant place with amazing polite helpful staff who did very through tests I was told I needed an urgent MRI scan, eye prescription and to see neuro.

The next day at around 4pm I recieved a phone call from Doncaster Royal Infirmary. The person who rang gave very little information and said could I get there straight away but I was not to drive myself. I explained I would have to try to get someone to drive me and they gave me a phone number to ring back, this number did not work!

After arriving at DRI I found the eye clinic and was met by very rude, abrupt unhelpful staff. No information as to what was happening or what appointment this was. I was taken to a room drops put into my eyes and then shown a book with numbers in then told to wait. My vision was blurred and I was left to wander around to try to find where to wait. After 10 minutes of wandering, using the wall to help as I could not see properly, I found the waiting area. After waiting here for a while my vision cleared and I went to find someone to see if I was waiting in the right place. I found 4 members of eye clinic staff sat talking who told me to wait down the corridor - I was made to feel like I had asked for the world!

After 5 minutes I was called in to see a Doctor. Again rude, abruptness asked questions and did not listen to the answers, I felt like they were rushing and basically I felt like the doctor could not be bothered. The Doctor just looked into my eyes and then said I could go! No tests, no explanation, just said they had had no field of vision information so could not do anything. I know for a fact all the test information and the field of vision test information was sent to them - Retford Hospital did numerous tests including a field of vision.

I am now left with the continuing headaches and stabbing pains through my eyes which I have had for 2 years, no knowledge of what is happening regarding treatment and no idea of why I ended up at a eye clinic who did less tests than a high street optician. No appointment for an MRI scan has come through and no letters or information as what I am supposed to do.

From visiting a very professional, through, friendly hospital, Retford Hospital, I went to Doncaster Royal Infirmary and found the staff I met unhelpful, they acted like the could not care less, no information was given and made to feel like I was an inconvenience. What a disgrace to the NHS and the staff that do actually care about their jobs and patients.

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Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust

Thank you for your feedback following your recent visit to Retford Hospital and Doncaster Royal Infirmary. Please accept our apologies for the care you received at Doncaster Royal Infirmary and we would welcome the opportunity to discuss your concerns further with you. Can you please contact the Matron for the service on: lesley.marshall@dbh.nhs.uk. Lesley can discuss your concerns with you and feedback this information to our staff.

Thank you for taking the time to share your experience.

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Update posted by sam26 (the patient)

After the care I was put through at Doncaster Royal Infirmary I have no faith in this hospital or feel you can say anything that can justify the way I was treated. I place my trust in Retford Hospital and my GP whom treat people with respect and explain what is happening.

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