"The care received on Birch Ward was completely..."

About: West Park Hospital

I was admitted to Birch Ward in late December 2015, not even two months on and I am now back at home. This stay on Birch was not my first and although the consultant psych, dietician and therapists were all excellent in their respective fields - the nursing assistants were lacking. Many seemed to lack compassion and abused their power. During my short stay I requested more support but was in fact given less each time I asked. It became overwhelming for me to be begging for help whilst inpatient but receiving none. Due to how distressing it was becoming for me I had to discharge myself, leaving treatment which was and is necessary. I am now back in the same position I was in before admission. The care I received was far from acceptable and has actually had a negative impact on my recovery. Better nursing assistants are needed on Birch!

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Response from West Park Hospital

We are very sorry to hear your concerns regarding your experience on Birch ward and wish to assure you that this is not in keeping with the standard of care we would expect. Please be assured that your comments have been fed back to the senior Clinical Team for Birch ward and an investigation into the issues you raise will be undertaken by the management team. Both the Locality Manager Jacqui Dyson and the Nurse

Consultant Jason Newstead would be happy to meet with you to discuss the concerns you raise if you feel this would help. If you would like this to be arranged for you, please contact Corrine Aspel Senior Nurse Patient and Carer Experience on 0191 333 3566 or by e mail corinne.aspel@nhs.net

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