"Ureteroscopy 8th of February 2016"

About: The Whittington Hospital

The appointment for undergoing an ureterscopy on the letter received at home was from 7.30am. I was advised not to eat or drink at least 4 hours before. When we arrived the nurse not only told me that I may have to wait until midday for the operation but my partner was advised to leave and come back later. my partner remained at the hospital until 2.30pm. By the time I was not told when the surgery might be performed, nurses proved the least reassuring, kind and caring toward me, giving me only a few drinks of water. I have undergone the surgery at around 4.30pm - 5pm, exhausted and dehydrated.

My partner came to collect me at 7pm when the medical ward was closing and only caretakers could have a chat with her. As I have been on general anaesthetic I could not understand much of what the nurse or surgeon discussed with me after the surgery therefore it was essential that at least my partner receives the right advice to care for me at home. No one was a available for that. I left the hospital with a box of paracetamol and another of ibuprofen. It is now a week after the operation and I bleed heavily when I go to the loo, I have sharp pain on the right side where I was operated, a burning sensation. It is only the GP that proved extremely supportive and caring, prescribing me a long course of antibiotics, taking a urine sample for further testing. The follow up appointment at Whittington is yet due to take place next week. Right now I feel that's the ureteroscopy was more invasive, damaging and rather carelessly performed than I expected. I suffer with pain because of the intervention and not because of the illness I was diagnosed with.

Normally I should be in pain for not more than 3-4 days according the leaflet given by the hospital. It is now 8 days I i am planning to see the A&E. I felt treated without any dignity and compassion.

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Response from The Whittington Hospital

Hi John,

We are sorry to hear that you had such a difficult visit to our hospital and are very concerned about some of the aspects of care you received.

We would like to look into this further for you and patient advice and liaison service (PALS) is available if you would like to discuss this with one of the team. You can contact them on 020 7288 5551 or whh-tr.whitthealthPALS@nhs.net.

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