"I just wanted to see the dietician"

About: Samuel Johnson Community Hospital

(as the patient),

I attended an appointment on time to see the dietician.

I was in the waiting area for ten mins when a patient was called forward, but they was not present so the dietician then stood at the recepionist area talking to the receptionist about their holiday that they had a nice time and that. The receptionist then went on to moan about patients not attending, and then proceeded to call another two patients in front of me who came in after me I had been waiting 30 mins and still no response. I told the recepionist that im not waiting any longer and left, needless to say with out seeing the dietician. I thought the staff were extreamly rude Ignoring patients and to be honest I really wasnt interested in the receptionists holiday. I just wanted to see the dietician. I think the service at this hospital is shocking.

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Response from Pals Team, Burton Hospitals NHS Foundation Trust

Dear Reviewer

We are sorry to read your posting of the service provide at Samuel Johnson Community Hospital. Patient Advice and Liaison Service (PALS) would be happy to looking into concerns. Please call PALS directly on 01283 593110, our service is available Mondays to Friday 09:00 – 16:30 hrs.

Kind regards

PALs Team

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