"Appalling Podiatry service"

About: Charing Cross Hospital

The podiatry service has more than 4 weeks waiting time for an appointment. On my first appointment I was seen by a member of staff who is the slowest person ever met. I could not attend my second appointment due to a delayed overseas flight and I got discharged, not matter how hard I tried to explain my circumstances to the patronizing podiatrist, or to explain that their automated line never picked up my call the first time, and their number can not be called at. Instead of arranging for a later appointment, they resolutely discharged me and proudly advised me to go back to my GP, get another referral, and try and book an appointment again through a renewed referral. I can not comment enough on the Kafkaesque policies of this department and the lack of judgement of its staff, at the expense of people's time and health, my GPs time, and the taxpayers money.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is sorry to hear about the issues you have had with the Podiatry service run at Charing Cross hospital.

This service is run by the community, not Imperial but Patient Advice and Liaison Service (PALS) would like the opportunity to speak to you further about your concerns.

PALS can be contacted on 0203 313 0088 or email pals@imperial.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful