"Sadly not living well as Livewell South West suggests"

About: Livewell South West

(as a parent/guardian),

We have been desperately let down by CAMHS, promised phone calls never happen and there are lack of therapists to provide essential services. Feeling fobbed off and very alone.

Just because mental health can't be seen, this should not be an excuse for it to be brushed aside. You cannot blame the staff if there are not enough of them to provide the services, but you can blame management for not listening when waiting lists are growing longer.

We are suffering and this will cost the services more in the long run, if we do not get the support we need right now. Telling parents to telephone 999 or go to A & E is not the solution (how exactly is that going to help).

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Response from Claire Gatehouse, Patient Experience Manager, Livewell South West

Dear Henrie,

I am so sorry to read that you feel that you have been let down by CAMHS. Your comments have been sent to the managers of the service for their urgent attention. There should be a response from one of them shortly on this website

However, due to the anonymity of Patient Opinion, it will not be possible to identify your child's specific circumstances. If you contact us on the following e-mail we would be able to take some details and then pursue the issue as concern or a complaint.


Best Wishes

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