"Professional, caring, quality team"

About: Royal Blackburn Hospital

I became a patient of the Urology outpatient department three years ago altering being diagnosed with bladder cancer and have therefore been a regular visitor to the outpatient team and Ward C22.

I have experienced an extremely professional service from all of the team, and found having a dedicated consultant and clinical nurse specialist reassuring. I feel like the whole team took the time to get to know me, to understand my needs, ad to therefore deliver the best care for my situation.

I felt full involved in all aspects of my care, and knew that the vest decisions were being made. 3 years on there is no sign of return but I continue to receive excellent maintenance care from the team.

I can't thank everyone enough, it's down to this team that I will be able to celebrate my 40tg birthday next year.

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Response from Royal Blackburn Hospital

Dear J Miller

Many thanks for your feedback regarding your experience of the Urology Department and Ward C22 at Royal Blackburn Hopsital and thank you for taking the time to do so.

I am so pleased to hear that you have experienced an extremely professional service from all the team and that you have felt reassured by your Consultant and Clinical Nurse Specialist.

I am glad to hear that 3 years on you are doing well and you continue to receive excellent care.

I will ensure your comments are forwarded to the teams involved who I am sure will be delighted to receive such positive feedback.

We are really keen to hear further about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

Many thanks again for commenting and Best Wishes.

Helen Ritchie, Senior Patient Experience Facilitator

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