"Excellent care"

About: Cheltenham General Hospital

I was taken to Cheltenham A & E as Gloucester was on divert, due to high demand. I was very surprised at the care that I recieved , the care was outstanding, professional, and compassionate throughout nothing was to much trouble, the staff were friendly , the band 4 nurse was amazing, I was given the right treatment quickly and effectifly and my pain was under control within minutes.

My TTO, S where ready within half an hour and I was discharged home. People have lots of negative things to say about the NHS and the treatment they receive , however I feel that people expect too much now a days and are quick enough to moan , by giving good feedback and to feel appreciated goes along way and are not noticed enough,so thank you so much for you kind and thoughtful care that I recieved. Keep up the good work. You all do an amazing job.

Story from NHS Choices

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Response from Cheltenham General Hospital

Hi there,

Thank you very much for sharing this feedback with us. It is really good to hear you were so pleased with the care you received in A&E and you're right that the staff who work there will greatly appreciate your kind words. We will pass your comments on to them.

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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