"Fantastic service from Ambulance crew and A + E..."

About: Bradford Royal Infirmary

I had to phone for an ambulance for my father this morning, the fast response car and ambulance arrived with 10-15 minutes, The Ambulance staff attending to my father were all excellent, very professional, they treated him with care, compassion, dignity and respect. The staff quickly diagnosed suspected UTI and Sepsis. I travelled with my father in the ambulance to the A + E department, he was taken straight through to the ICU treatment room within the A + E department.

Again in this department the staff were excellent !!! Every member of staff that was involved with my fathers care, was exceptional. My father was quickly assessed, had a bladder scan, x- Ray, bloods taken, etc, and was promptly started on a course of antibiotics. Although the department was fairly busy, I found the staff, to be extremely caring, nothing was too much trouble for them, they took the time to listen to our inquiries and they explained everything clearly to us regarding my fathers symptoms and treatments.. I would like to thank all the staff involved with my fathers care, every single one of them greeted us with a smile... Including the hospital porter who transferred my father to the ward.... well done !!!!!!

Visited 13th February 2016

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Response from Bradford Royal Infirmary

Good morning and thank you for your very kind comments about the ambulance service, the accident and emergency department and not forgetting the porter. I will pass your feedback about the ambulance service to colleagues as we don’t manage the service here at the hospital. I am sure the team will be delighted.

The experience you have described in the accident and emergency department is exactly the care we expect to give all our patients. It is very reassuring to hear that they took the time to listen and explain everything so well, and with that all important smile, which does make a huge difference. I will share your words with the teams involved, many thanks and I hope that your father makes a good recovery.

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