"Hospital Feedback"

About: West Park Hospital

My mother is under the "Care" of a psychiatrist here, and they have deemed her fit to live at home. She lives at home by herself and has Alzheimers.

However my mother keeps walking in the dark, getting lifts from strangers to my house not hers, and walks passed her entrance, and just keeps walking. Despite several letters and meetings, and representations from Mums neighbours and police safeguarding referrals, they have decided these are not relevant and she stays where she is. Unfortunately we just keep picking up the pieces as we live a mile and a half away. Its staggering.

Story from NHS Choices

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Response from West Park Hospital

We are very sorry to hear that you are unhappy with the care and treatment of your mother. The Trust aims to provide the best possible services to patients and needs to know when we do not succeed in doing that. Your comments have been fed back to the Head of Service at West Park Hospital to raise awareness of your concerns. If you feel that you want to discuss your concerns in more detail and confidentially, please contact Corrine Aspel Senior Nurse Patient and Carer Experience on 0191 333 3566 or by e mail corinne.aspel@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful