"We don't know where to turn next"

About: University Hospital Aintree / Accident and emergency

(as a relative),

My mother started having visual and audio hallucinations- has been ringing relatives as she does not know if it is day or night. She went to A&E and then returned home after a medical assessment of general health.

She was walking around the block of flats asking neighbours can they see or hear these people. We have received numerous phone calls regarding people worrying about her, but we didn't know what to do or where to turn to.

Her GP got involved and we are waiting for memory test but things have escalated so bad. How is that that a sick elderly pensioner is trying to cope, but we don't know where to turn to?

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Response from University Hospital Aintree

We’re very sorry to hear of your frustration around the care your Mum has received recently. Unfortunately, we as a Trust do not provide mental health services and we are therefore unable to provide the care she may need.

We understand from your comment that your Mum’s GP is now involved in her care, but if you would like more information on mental health services available locally, you can visit the Mersey Care NHS Trust website: www.merseycare.nhs.uk

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Response from Sarah Thwaites, Manager, Healthwatch Liverpool

On behalf of Healthwatch Liverpool I'd like to thank you for sharing your experiences.

I hope that you have now found the help that you need for your mum but if not we'd be very pleased to talk to you about the options and the services that might be able to help.

Healthwatch is independent of health and care services and can help people to make sense of what can seem like a very confusing system.

You can call us on 0300 7777007 Monday - Friday 9-5 or until 7:30 on Tuesdays, you can email us on enquiries@healthwatchliverpool.co.uk or check out our website www.healthwatchliverpool.co.uk.

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