"Fight for Follow up at Newark"

About: King's Mill Hospital

My daughter had a minor operation on Friday 12th February 2016 following a referral from the consultant who saw her at Newark Fracture Clinic.

I cannot complain about the care she received on Ward 25, but the communication was a little sporadic, the staff were extremley busy, with little time to take a breather, and I had to argue the case to get a follow up appointment at Newark.

This should not happen when Newark has the facilities my daughter needs for the follow up. Of course I am going to chose the hospital closest to us, especially if it means not having to travel that horrendous road.

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Response from King's Mill Hospital

Please accept my apologies for the delay in responding to your comments. Thank you for taking the timeto share your feedback and I am sorry to hear your care was not to the high standards we expect, which is disappointing.

We would welcome an opportunity to learn from your recent experience and understand how we can improve our services.

If you would like to discuss this further, please contact the Patient Experience Team on 01623 672222 or email pet@sfh-tr.nhs.uk

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