"Staff are rude and intimidating"
Posted by Anonymous
i went in to Accrington Victoria hospital a&e department today for the 3rd time with the same foot/ankle/leg injury at approximately 10:15am 12/02/2016.
I was first seen by a nurse who took my details and told to wait in the waiting room. it said the waiting time was approximately 1 hour even tho there was only 6 people waiting and you could hear and see the nurses stood talking and laughing with each other. after waiting over 2 hours I was finally seen by a student nurse a paramedic and a nurse who worked there I told them my concerns and asked why it had started bruising 3 weeks after the injury occurred. They did an examination again and told me it was clear from previous notes that nothing was fractured and asked me to bend it then took my crutches away from me and asked me to walk properly I did despite the intense pain I was in. They took hold of my arm to keep me walking and went to walk me back into the waiting towards the exit with out my crutches and in tears threw pain. I then asked for my crutches and all they said was don't think about it carry on. They led me to the exit doors told me to go home and ice it and take pain killers still without crutches even tho I had told them I had to walk home. They humiliated me walking me threw the waiting room in tears and left me at the exit in tears 3 patients that was in the waiting room walked out in disgusted and to ask if I needed any help I was mortified hope to hear something back about this soon