"Disappointed and Dirty"

About: Birmingham Dental Hospital

Absolutely horrifying!Didnt see a consultant as was promised and on my letter.None of my actual problems with my teeth was discussed or looked at as my referal requested Trainees were delightful but thats all.Filthy glasses i refused to wear.All open no privacy when recalling very delicate issues.Had xrays..with my earings still in place!.No actual professional sitting down to draw up an actual plan.Bits missed out on my teeth drawings.Hopeless...no use to me.Unprofessional and no further forward in my care.When asked what would happen if my gas and air procedure didnt work half way through extraction i was told i would be sent home to wait to book in again on a different sedation (reassuring!!not!).on phoning (when i got through)to cancel any more treatment i told them it was filthy they said"but we are moving premises!"Absolutely grim.moving or not..no need for filth! A single sex department? no no it was mixed. All i saw was medical staff poppin in and out of rooms texting !they shouldn't have phones in their pockets..How filthy..contamination spreaders!Vile place.

Story from NHS Choices

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Response from Birmingham Dental Hospital

Dear Mr Gorm

I am sorry to read of your disappointing experience during your recent visit to Birmingham Dental Hospital.

The cleanliness of the hospital remains a highest priority even though we are soon to move to a brand new hospital in Edgbaston.

Therefore your comments have been shared with the relevant manager to review the cleanliness of the environment and address any areas which are of concern. You described the open clinic environment of the clinics, and a lack of privacy to discuss sensitive matters.

The clinic environment is specifically designed to allow students to be supervised whilst working with their patients, and private space can be made available for patients to discuss very sensitive issues when required, and I apologise if neither the design nor your privacy were not discussed with you.

I would welcome the opportunity to speak with you about the concerns you have for your clinical care and treatment. It is not possible to go into detail in this response and therefore ask you to give me a call on 0121 466 7128 or email me alison.last@bhamcommunity.nhs.uk and I will give you a call back.

I look forward to hearing from you in due course.

Alison Last

Associate Director of Patient Experience

Bham Community Healthcare Trust

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