"Shocking customer service"

About: Frimley Park Hospital (Frimley)

The last 12 months have seen a sharp decline in customer service from the Trust. I've had to visit three different departments and all shared the same problem of no communication and failure to return emails or phone messages.

Patients are by their very nature in periods of severe stress and anxiety. This is made worse by the failure to show basic courtesy of responding to requests for information on appointments and results.

Story from NHS Choices

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Response from Frimley Park Hospital

Thank for taking the time to leave your feedback.

I'm sorry that you have had a poor experience.

As this review is anonymous I would be very grateful if you contact our PALs team on palsfrimleypark@fhft.nhs.uk or call them via switchboard on 01276 604604 to help you further.

Kind Regards

Claire Marshall

Head of Patient Experience

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