Disappointed that despite 20 employees at the hospital having read my earlier feedback about the ‘Lost Referral’, no one has, as yet, seen fit to provide a response. Surely a reasonable expression of dissatisfaction by a patient warrants the earliest possible reply?
It is not a question of finding someone to blame, but of reviewing your systems and processes to identify what went wrong; what can be done to minimise the chance of it happening again; and to reassure the patient that they will not be disadvantaged as a consequence of your mistake.
Such a shame this does not appear to be important.
"Lost Referral Update"
About: East Surrey Hospital / Respiratory medicine East Surrey Hospital Respiratory medicine RH1 5RH
Posted by Very dismayed (as ),
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