"Birth of baby daughter"

About: Burnley General Hospital / Maternity care

(as the patient),

My daughter was born at Burnley Central Birth Suite in January. From start to finish all the staff were amazing.

Due to shift changeover I had 2 midwives looking after me during labour (and a student nurse), all of whom were excellent. Attentive, caring, helpful and carried out all of my wishes where possible. Unfortunately due to baby being a little stressed I did require intervention, but this was explained and carried out well.

I also required the help of the doctors, anaesthetist and surgeons. All of whom did an excellent job, were really pleasant, caring and upbeat (despite many of them being at the end of a 12hr shift and likely a little tired).

I am so thankful to live in a country where this type of care is available. Thanks to the excellent team at Burnley my daughter arrived safe and sound. I would not hesitate to recommend Burnley Central Birth Suite.

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Response from Burnley General Hospital

Many thanks for your feedback regarding your experience of the Central Birth Suite at Burnley General Hospital and thank you for taking the time to do so.

Congratulations on the birth of your baby daughter and I am really pleased to hear that your experience was so positive.

It is lovely to hear that the staff were attentive, caring and helpful as we strive to provide safe, personal and effective care to all our patients.

We are really keen to hear further about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

Many thanks again for commenting and Best Wishes.

Helen Ritchie, Senior Patient Experience Facilitator

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