"Rather Disappointed."

About: York Hospital

Having recently moved to Leeds, I was referred to York for my future Audiology care. Confusing, as York seemed to be some distance to travel.

My appointment was early morning, so I left in good time. However, as I approached York, the traffic was a lot heavier than I had anticipated. When I saw I was going to be running a few minutes late, I rang audiology to inform them on my situation. When being connected to audiology, I was played a recorded message, asking to call a different number. As I was driving, I was unable to make a note of this number. When I called the operator, this line went unanswered each time I called.

Not knowing the area, I found that there was a lack of signage when approaching. I saw a car park, with a sign that said “park here for hospital”, which I did. But then found no signs / directions to the hospital, and was pointed in the right direction by a stranger (6 minute walk away.)

I eventually arrived at Audiology, 20 minutes late. I apologized, and briefly explained the situation to the receptionist who informed me that I was marked as a DNA, and I would have to reschedule (but not through the hospital.)

As this was my first visit to this hospital, I am unable to comment on the cleanliness / accommodation / care I received, as I was turned away.

I can, however, say that as a first time visitor, I found finding the hospital very confusing when the area isn’t known. Trying to call a specific department was impossible when driving. As a result I was penalized.

I will be asking for a different hospital in future.

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Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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