"Not a good experience"

About: Royal United Hospital / Accident and emergency

(as the patient),

I suffered a dislocated shoulder and was taken by ambulance to the Royal United Hospital in Bath. Firstly, I felt the ambulance technician seemed to make it his mission to scare the living daylights out of me by telling me (whilst in agony) that I was 80% likely to do it again and that they would probably have to put my shoulder back in place via surgery (they didn't).

When I arrived at A&E I was left on my own and not told what was happening. Luckily a nurse arrived, who was extremely friendly and compassionate (not all bad!). I found the general attitude of staff was that I had done it to myself-yes through exercising trying to prevent coronary heart disease, diabetes, stroke, cancer...how rude of me.

The doctor and nurse who helped put my shoulder back into place were extremely nice. However, when I reacted to the morphine I was moved into observation (with only one other patient-there were 2 members of staff). The nurse on duty told me he didn't know why I was reacting the way I did as other people did this often and they were ok. He then went on to tell me (after being prescribed anti-nausea meds by the doctor) that this wasn't meant for me, it was meant for chemo patients and told me the cost it was to the NHS. After being there for several hours, I was discharged. I was meant to be given analgesics but because my relative with me only had cash he wouldn't give me the co-codamol and in what I felt was begrudgingly way gave me 4 paracetamol in case I didn't have any. The next day in agony I had to send a relative to my GP who gave me three separate medications, two analgesics and diclofenac. Seems I needed more than paracetamol after all!

I feel as if some staff at this hospital need to be educated a bit more in patient care and need to understand that when a patient is in their care they are extremely vulnerable. Perhaps if they were ever in the position where they needed care they would understand.

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