"Staff going above and beyond their duties to provide exemplary care"

About: Millbrook Mental Health Unit

(as the patient),

I was admitted to Lucy Wade ward Millbrook mental health unit last year.

This admission took place just a few days following a stroke. On admission the OT on the ward jumped into action and got me assessed within the hr by the speech and language therapist as I was still unable to speak or swallow and had no movement in my right arm or leg so I was also unable to walk and was in a wheelchair. The staff on Lucy Wade ward not only had my mental health to deal with but were now facing dealing with my physical needs. None of the staff apart from one agency nurse had any general nurse training but they all rose to the physical challenges that we faced and delivered the most exemplary care with the utmost dignity at all times having to adapt could not have been easy for them and they should be very proud of themselves as a team for achieving this by going above and beyond their duties as mental health nurses.

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Response from Kirsty Aveyard, Ward Manager, Orchid Ward, Nottinghamshire Healthcare NHS Foundation Trust

Dear Derryveigh

On behalf of the lucy wade team I would like to thankyou for taking the time to provide your feedback

we are so pleased as a team that you felt the staff had gone " above and beyond their duties " and we will ensure your feedback is shared with the team

we wish you well in your ongoing recovery
Best wishes, Kirsty
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Response from Sally Redgate, Acute Service Manager (North), Millbrook Mental Health Unit, Nottinghamshire Healthcare NHS Trust

Thank you for posting this positive feedback.

I will ensure that the team on the Lucy Wade unit is aware of your comments especially the OT you mentioned.

It is always nice to recieve positive feedback but importantly knowing that patients experience good quality care on the ward.

I would like to take this opportunity to thank you again for taking the time to make the posting but also to wish you well in your recovery journey.

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