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Urgent mri results

Story from nhs.uk

"Urgent mri results"

About: Kent & Canterbury Hospital

I was sent for an Urgent mri on 29.01.16.

I was told to go to the gp within a few days to get the results... how ever I did this to find no results and Dr said they would telephone and chase them.

Today I ring the surgery to be told my results are not available.

I then ring the hospital to fingers that my urgent Mri is still waiting on the Radiologist desk and is still not reported on.

I have spent the last 6 wks in agony and on high doses of morphine .

That even as urgent your mri scan can sit on a desk waiting for some one to look at it and report on it... but I can go to the hospital and purchase a copy of my mri on a disk. It seems a joke.

And the pain increases the longer I wait.

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Responses

Response from Kent & Canterbury Hospital 8 years ago
Kent & Canterbury Hospital

Submitted on 11/02/2016 at 10:33
Published on nhs.uk on 12/02/2016 at 01:31

We do apologise for the delay in getting your MRI results back, and the pain you are currently going through. In order to resolve your complaint as soon as possible, kindly contact the Patient Advice Liaison service (PALS) on the following numbers; 01227783145, 01227864314 or alternatively send them an email on ekh-tr.pals@nhs.net. They will liaise with the department in charge and see to it that your result will be made available in the quickest possible time.

Once again we apologise for all inconveniences caused.

Patient Experience Team.

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