"Staff faultless, systems faulty."

About: Royal Hallamshire Hospital

Firstly, all 'front of house' staff who you have dealings with (Dr's, Nurses, Receptionists) are all professional, friendly and accommodating. Give you clear information about your care, and work fluidly together. I've never had to wait an unreasonable amount of time - like I have done in other departments.

Unfortunately my frustrations are with the appointment booking systems, which are the standarised NHS systems I assume - and other patients.

In the past year I have had to use 3 of my own personal work holidays due to poor appointment times (I can take early or late appointments as it isn't disruptive to my work, but working an hour away from the Hospital means potentially 3 hours out of the working day lost on a mid day appointment. In a department where I would assume 60 - 70% of patients are retired/part retird, and can attend appointments mid day, it seems unfair.

I'm not sure if systems could be implemented where those who are retired are offered mid day appointments as first option? Leaving more early / late appointments for those who genuinely need them?

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

Thank you for providing such good feedback about your contacts with our 'front of house' staff. I am sorry to learn of your frustrations about appointment times as a working person. We do wherever possible try to accommodate individual preferences for appointments however it is difficult to satisfy all of our patients when we are dealing with such diverse needs and preferences and we have limitations on the numbers of appointments that we can offer.

Kind regards

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