"Patient care"

About: Sunderland Royal Hospital

My mother had to vistit your hospital unfortunately. She came in with an anyurism and had to wait 8 hours to see someone and 10 hours before seeing a doctor. Eventually after 12 hours she had a brain scan. Which was a waste of time as it was outside the 4 hour time scale. I witnessed one nurse bullying an elderly patient. If you would like more specific details please feel free to contact me direct. This whole situation had left my entire family dissalusioned and very very upset

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Response from Sunderland Royal Hospital

We are extremely sorry and concerned to hear of your mother's experience. We would like to investigate this further and in order to do this, we would be grateful if you could email the Corporate Affairs Team (corporate.affairs@chsft.nhs.uk) with a contact telephone number so a member of the senior nursing team can give you a call.

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