"I am only 14 and I was sent to ..."

About: University Hospital Of North Durham

(as the patient),

What I liked

I am only 14 and I was sent to hospital with suspected phnumonea when I was 13. I was in agony. When I arived I was given a weelchair to help me up to the ward as i felt week and could only take in small breathes. I was placed in a bed within an hour- still in pain.

What could be improved

After being checked over multiple times buy different people, asked the same questions over and over again I had been in hours. I was prescribes medicin and told I would have it soon i lay and tryed to sleep to get out of pain. I was later unexpectedly discharged at 11:00 at night!!! I wasn't given a weelchair and the doors wer locked so the back door had to he used. The car was far away and it was pouring down raining!! No-one offered to help us even though i was crying i was in so much pain.

Anything else?

Just whant to say thanx to the doctor who sent me to hospital in the first place!! thnxx

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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