"A massive thank you to the cinsultant ..."

About: Royal Lancaster Infirmary

(as the patient),

What I liked

A massive thank you to the cinsultant & his team Every part of my treatment was dealt with in a professional & friendly matter. The consultant's caring attitude with everything explained for you to understand with visits prior & after the op whatever the time. An even efficient polite & pleasant anaesthetist who again explains what you need to know excuse the pun but you feel totally relaxed prior to your op. The follow up by the physiotherapy team, who looked after me in hospital & now continues my physio treatment.All the clerical staff & transport personnel team. Everyone involved made the whole event a smooth experience.

What could be improved

The ward staff could do with a bit more help, there was a few occasions I had to wait to be attended, up to 2 hrs but in fairness they did have a hell of a lot to deal with. You can never fault their politeness & pleasant manner.

Apart from that I beleive every dept, every profession within the R.L.I hospital does the Morecambe Bay Trust Unit proud.

Anything else?

To ease patient worries regarding the use of car parking whilst attending a consultant's appointment when parking time has expired, why not issue with your confirmation of app letter a windscreen sticker/ticket or similar to inform parking attendant of your visit i.e your app is at 2 O'clock & say you have been there since 1.30pm you have paid for two hours, now due to unforseen circumstances the clinic is running late & your ticket has expired it just may save the worry of wondering if your car is going to be clamped or do you leave the clinic in hope your name is not called.

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Response from Royal Lancaster Infirmary

Thank you for your kind words. We will pass on your comments to the relevant teams involved.

With regards to car parking and the expiry of the ticket due to circumstances beyond the control of the patient, we appreciate that visiting hospital can be an anxious time for many of our patients and we would not want to add to this by putting additional pressure on patients with the threat of wheel clamping. Many of our clinics display signs that they will assist with car parking if the clinic over runs, however we appreciate that this needs to be a consistent approach across all of our hospitals. Car park attendants are aware of this situation and have been trained to take such circumstances into account. We will ensure that the team responsible for car parking look into this matter further.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually to improve the services we offer and the experience our patients have whilst in our hospitals.

To find out more about your local hospital visit www.uhmb.nhs.uk

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