"He explained everything to me and was kind and gentle"

About: Derbyshire Community Health Services NHS Foundation Trust / Dental care

(as the patient),

Short story - I couldn't get into my own dentist, so they gave me the walk in centre in Alvaston. I had two visits, 1st visit was to try and repair my damaged tooth, but the pain was intense and unbearable that was on the Monday and on the following Wednesday I called them back in severe pain, they said get down here in 30 minutes, so I did. I saw a male dentist, he explained two procedures but I opted for tooth extraction. He explained everything to me, he was kind and gentle as I was a nervous wreck. The nurse was just wonderful and I did have to hold her hand. I have never felt so happy and comfortable in a dentist waiting room before. I so wish they were my real dentist. A huge big thank you to you all for sorting me out - and sorry for being a big baby.

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Response from Derbyshire Community Health Services NHS Foundation Trust

Thank you for taking the time to feedback on your recent dental care at Coleman Street. We appreciate attending for dental care can be an anxious time for people and try to ensure you feel safe and comfortable at all times. Your comments will be passed onto the team involved in your care.

Michelle Kurlak, Clinical Operational Manager Salaried Primary Care Dental Service