About: Queen Elizabeth I I Hospital (Welwyn Garden City)

I usually see the consultant but this visit I saw a registrar.

I left having no confidence whatsoever.

I was asked what medications I was taking, which is always a task to remember and then asked how many mg for each one.

I told them it was all in my notes which obviously they hadn't taken the time to look at.

I was also asked if I had atrial fibrillation which was also in my notes.

The last straw was when they proceeded to listen to my chest without asking me to remove my coat or jumper.

They pulled my jumper away from my neck and pushed the stethoscope down under my breast, which in my eyes is totally unacceptable.

I knew they hadn't detected anything because the day before I had visited my doctor and was told I had a lot of 'crackling noises' and had a chest infection which the registrar failed to pick up.

I felt I wasn't being listened too as The registrar wanted to put me on anticoagulants without any tests being carried out.

As I wasn't keen they spoke to the cardiologist and he agreed with me and I am having further tests.

I have nothing but praise for the cardiologist as I have been in his care for a number of years but am put off attending QE11 again if it means seeing the same registrar.

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Response from Queen Elizabeth I I Hospital

Thanks for the feedback.

Doctors tend to work in teams, with registrars and other junior doctor colleagues working with specific consultants.

It's how they train, but the patients always remain in the care of the consultant.

It is registrars who tend to work with their consultants in outpatient clinics, which means that some patients will see the registrar from time-to-time - but not always.

And the consultant is invariably present nearby to support them, which clearly was the situation in your case.

Where a patient feels that a doctor may have not done things right, then it is important that we pick these important matters up and feed them back in a constructive way - after all, that too is part of the training process.

If you feel able to, we would really welcome you making contact with us at generalenquiries.enh-tr@nhs.net so that we can identify the right registrar and make sure that your feedback is shared with their consultant.

We can do this in a way that ensures your anonymity if that is what you need. We hope you get in touch.

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