"shockingly poor"

About: Burnley General Hospital

My friend attended urgent care at 5am after drinking a large quantity of cleaning products.

she has serious mental illness and went asking for help which is a massive thing for her as she struggles with communicating her emotions and feelings. She was told nobody could see her until 8am.

In my opinion someone who had drank chemicals should be seen straight away especially if they have previous history of mental illness.

she left straight away and will now not seek help as she feels let down and like she wasted their time.

Story from NHS Choices

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Response from Burnley General Hospital

Many thanks for your feedback regarding your friend’s visit to the Urgent Care Centre at Burnley General Hospital, and thank-you for taking the time to do so.

We always strive to deliver safe, personal & effective care, and I am very sorry to hear that she felt let down and that she had wasted their time.

I will ensure that your comments are brought to the attention of the staff in the Urgent Care Centre.

If you or your friend would like to contact the Patient Experience team to discuss her experience in further detail we would really value this so that we can investigate the issues further and also try to improve things for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

If you would like to share this experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for commenting.

Melissa Almond, Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful