"Brilliantly reassured"

About: Frimley Park Hospital / Accident and emergency

(as a parent/guardian),

I took my 12 year old to the doc yesterday with a pain in his ankle and she sent us to A&E.

The thought filled me with dread.

We turned up and were triaged within 15 minutes of getting there.

45 minutes later we were seen by Nurse Practitioner Emma. She was lovely. Despite the ever growing waiting room she made my son feel like the only patient there.

Emma reassured us that we had done the right thing by going and was very attentive.

We were in, out and treated brilliantly in 90 minutes.

Thanks to all.

What could be improved?  Something for older children in the waiting room.

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Response from Claire Marshall, Head of Patient Involvement, Frimley Health NHS Foundation Trust

picture of Claire Marshall

Dear Emmlou6193

Thank you for taking the time to leave your feedback on your trip to our Emergency Department. I'm pleased to hear that you were treated brilliantly and Emma was lovely. The team will be delighted to read your comments

Thanks for thinking of us

Kind Regards

Claire Marshall

Head of Patient Experience

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