"Worst experience of my life"

About: Hillingdon Hospital

Yesterday, Sunday February 7th I was seen in the Hillingdon Hospital emergency room. I had cut my hand open and it appeared to me that I would need medical assistance because I am not a trained doctor or nurse. I thought I would need stitched because the cut was very deep but the nurse, who I might add was very very rude to me, said it was a superficial cut. While the nurse was "helping" me the nurse was rude and was asking me why I was crying when the nurse was bandaging and cleaning my cut. The nurse also made a comment to me about how I expect to have children if I can't handle this pain. That was very uncalled for and had nothing to do with anything. I found the nurse to be very rude and not very professional at all. I felt worse when I left than when I came in. I understand the nurse has to do their job and clean my wound and that it may hurt.

The nurse did not give me any recommendations for pain relief in terms of medicine or anything. They just bandaged me/made me feel worse and then made me and my husband leave. To say the least I was very disappointed in the level of treatment I received .I don't even think I can express it enough. Now there probably isn't anything that can be done, but by the way they treated me, a young woman, I imagine they have treated others badly as well. I just want it to be known that I was not treated with any respect and maybe some kindness training for the nurses should be given. No human being would have treated me the way they did.

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Response from Hillingdon Hospital

Thank you for your feedback,

We are very sorry to hear of the poor experience you had within our service. Our aim is to provide an effective service for all our patients and I apologise in this instance we have not achieved this.

Thank you for taking the time to share your experience with us, it is always valuable to hear where we can improve. I would like to assure you that we take patient satisfaction very seriously and your feedback has been shared with the service manager and the staff for reflection and consideration for future learning and service improvement.

If you would like to discuss your concerns further please contact the Service Manager via: jenny.walker2@nhs.net

With thanks

Senior Management team.

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