"Disgraceful part one (lack of avail space-see..."

About: Langley Green Hospital

This is a re submission. My first review was rejected on the grounds that it did not contain sufficient information-astonished at this as I was quite clear on all points. However, in order to get my experiences into the public domain I shall summarise the issues here:

I am writing this on behalf of a friend who is currently undergoing 'treatment'; at Langley Green.

1. A few good staff members struggle to cope and are hampered by a litany of bank and agency workers who clearly do not care, lack motivation, language skills and people skills, frankly the place reeks of incompetence. Tonight (7th Feb 2016) more than half of the staff are temporary and some don't even know who are patients and who are visitors.

2. This is a place where vulnerable people who are too unwell to remain in the community are supposed to try to recover-clearly the patients rank low on the priorities list as they are frequently ignored, demeaned and treated like idiots. These people may be unwell, but they are not stupid and they need to be attended to. This needs to change.

3. Coke stains splashed up the walls in several places in the corridors throughout the hospital have been there for over a week. The cleaners are seemingly constantly sitting around chatting and when the grime was pointed out they shrugged and laughed. This is a hospital and infection control is very poor.

4. There is a pretty chart detailing all the occupational therapy that is, supposedly, on offer. Well, not one single event happened last week, and after I complained a therapist magically ran a clay-making session. One session in ten days for people who are often bored out of their minds. This is not an isolated incident; OT is a critical part of mental health recovery and simply does not exist here-not good enough.

I shall submit a further review now to cover some other, constructive, points which need to be made and improved upon.

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Response from Sussex Partnership NHS Foundation Trust

Dear Geoff

Thank you for giving such a detailed observations about Langley Green and I am sorry that you had such a negative impression of the hospital.

I am also sorry that your posts have remained unanswered for so long we have now changed our system to make sure this unacceptable delay does not recur

I am going to pass your comments on to the Matron at Langley Green so that they can incorporate them in the ongoing work to improve the service there.

I hope that your friend is recovering

Yours sincerely

Rachael Kenny

Patient Experience Team