"Truly professional and 1st class service for a hernia repair"

About: Royal Albert Edward Infirmary

(as the patient),

Admitted to the Royal Albert Edward Infirmary in Wigan yesterday for a hernia repair, I have the utmost respect and admiration for all the staff involved from the consultant, Mr Haque to the auxiliaries and all the staff on Langtree ward who had a part in my care.

Having had 2 previous hernia repairs at another hospital 25 years ago I obviously had some anxieties but my experience at Wigan RAE was so positive and caring, all staff I came into contact with so supportive, friendly and incredibly professional that I have no hesitation in rating the level of care and service I received as 1st class from start to finish.

I would like to say a public thank you to all the staff responsible for my care and in a time where we quite often see negativity being reported about the NHS I feel privileged to have seen the best of the health service.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you very much for taking the time to let us know about your positive experience at our hospital. ‘Truly professional and 1st Class service…’ in your posting title is precisely what all our staff work towards achieving every single day, and I am sure staff will be pleased to read your comments, which I will ensure are shared with them. May I take this opportunity to wish you well in your continued recovery.

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