"I feel that my husband was let down by the hospital"

About: Worcestershire Mental Health Partnership NHS Trust

(as other),

My partner, went into Newtown Hospital as a informal patient, but because of his disability, of being tetraplegic, I felt they did not understand him, he was protecting himself (how would they feel if they were in a wheelchair, had no legs to walk on) but I think they thought he was being aggressive, and put him on a section 3, in my view so they could override him, and take over and force him to take medication. In my opinion he had only got manic, because we were going to get married. After two weeks of being in there he was back to his normal self.

In my opinion the lack of care he got was disgusting and upsetting. Because I could of done it all myself, because I was his carer as well. He needed a lot more attention then a able bodied person and in my view they were not prepared for that and they had no idea how to look after him, on a daily basis. A drink was thrown on him, he could not feel it. I feel he was neglected, human rights had been taken away from him, there was no heating on for him, he had no equipment to help him, or stop him from getting pressure sores.

I felt that he was expected to do everything that a abled bodied person could do, he never did it when he was at home because he had carers. Why should things change? I feel that the care he had at home should of followed him into hospital. I feel the system let him down.

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Response from Christine Marsh, Head of Community Engagement and Patient Experience, Worcestershire Health and Care NHS Trust

Thank you for your posting on the Patient Opinion site, we do welcome service user and carer feedback at this Trust as we strive to achieve the highest standards of care. We are sorry that your experiences were so difficult and distressing for you.

You will appreciate that due to the particular details of this posting we think we are aware of this patient and it will not therefore be appropriate for us to comment on this site about some of the details of his care.

We hope through the continuing process of reviewing this patient’s care with you and talking to all concerned that we have been able to demonstrate our commitment to listening and learning from this situation. We will continue to work with all involved to ensure that any necessary lessons are learnt, particularly about caring for patients who have both mental health and complex physical disability needs.

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