"Quality of care and staff interraction in A&E..."

About: Burton Hospitals NHS Foundation Trust

I visited Queens Hospital A&E on 27 January after being strongly advised to do so by my GP. I had a nasty looking finger infection that they said should be attended to in hospital. They gave me the names of 5 hospitals within driving distance that had A&E facilities and I selected Burton - I had never been there before but I had heard good reports about it from friends. I arrived at 1.30pm and within 1 hour I was seen by the doctor and they called in others for their views. At this stage I thought they would do what they had to do and I'd be back home within a few hours! I was wrong. The infection was very serious and I'd have to be operated on as soon as possible and I should be prepared for a stay as an in-patient. The following day, 28 January, the procedure was carried out and I was taken into Ward 30 to recover and for observation. I stayed there for 3 days before being moved to another ward and the care and compassion proffered by all the nursing staff and doctors throughout my stay was second to none. I was finally discharged on 3 February after 7 days, an indication as to how serious this matter was. I am returning tomorrow, 8 February, as an out-patient in order that my recovery can be assessed. Well done Burton Hospital!

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Response from Burton Hospitals NHS Foundation Trust

Dear Reviewer

Thank you for taking the time to post your comments. We are very happy to hear about your experience at Queen’s Hospital Burton. All our staff are encouraged to provide the very best level of care to all our patients so it is always nice to hear such good feedback. Your comments will be passed on to the teams involved with your care.

Kind regards

Pals team

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