"Let down by reception staff"

About: Abingdon Community Hospital

Given that the website for the Minir Injuries Unit specifically states that no appointment is required and that the doctors treat people with cuts, scrapes and sprains, I headed for the MIU a couple of Saturdays ago after being scratched by a cat and the scratch becoming badly ulcerated.

On arrival, I was advised by the receptionist that this was not a walk in clinic and that I should have made an appointment via the 111 service. It was Saturday night, there were many, many places I would rather be and yet I was made to feel like an utter time waster in front of the entire waiting room. Luckily, they advised me they'd make an allowance "this time" and I was seen a short while later by the more efficient hospital doctor I've ever met. I was informed by said doctor that I had done absolutely the right thing, as I needed a strong course of antibiotics straight away.

Great service from the medics, but the receptionist needs to get off whichever power trip they're on.

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Response from John Daniels, Modern Matron & Clinical Development Lead for Urgent Care, Oxford Health NHS Foundation Trust

picture of John Daniels

Dear Anonymous,

Thank you for taking the time to share your experience of visiting Abingdon MIU, you certainly haven't received the welcome I would have expected.

Although I'm pleased you had a great service from the medical team, I will certainly follow this up with Abingdon MIU to try and ensure another patient doesn't have the same experience.

I'd welcome the opportunity to provide you with feedback following local investigation, please do contact me on John.Daniels@oxfordhealth.nhs.uk if you would like to receive this.

I trust the antibiotics are doing the job and you are now healing well.

Best wishes,


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