"Let down by reception staff"

Given that the website for the Minir Injuries Unit specifically states that no appointment is required and that the doctors treat people with cuts, scrapes and sprains, I headed for the MIU a couple of Saturdays ago after being scratched by a cat and the scratch becoming badly ulcerated.

On arrival, I was advised by the receptionist that this was not a walk in clinic and that I should have made an appointment via the 111 service. It was Saturday night, there were many, many places I would rather be and yet I was made to feel like an utter time waster in front of the entire waiting room. Luckily, they advised me they'd make an allowance "this time" and I was seen a short while later by the more efficient hospital doctor I've ever met. I was informed by said doctor that I had done absolutely the right thing, as I needed a strong course of antibiotics straight away.

Great service from the medics, but the receptionist needs to get off whichever power trip they're on.