About: University Hospital Of North Durham

(as a relative),

What I liked


What could be improved

When my boyfriend was admitted he was in agony, the nursing staff repeatedly promised pain relief but I had to visit the desk Four times in the space of an hour and a half for it to be provided.

When he asked to go to the toilet a nursing assistant tried to frogmarch him across the ward despite him having limited mobility.

He was generally ignored by the nursing staff and doctors who talked over the top of him although he was a peice of meat.

I concede that the staff were busy but to ignore someone who is so poorly is completly unacceptable

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Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774