"Locked in a cupboard then denied meds"

About: University Hospitals Of Leicester NHS Trust

I have been in hospital on a number of occasions now as I suffer with chronic abdo pain. Together with the pain team I have a variety of pain killers and have tried a number of antiemetics both at home and as an inpatient. I know now what meds are required to help me get well and go home to my family.

Yesterday I was brought to the LRI ED. I have been vomiting for 48hrs and have not been able to keep my medication in. I was in excruitiating pain as well as feeling increasingly unwell. In A&E I was dealt with efficiently giving me IV cyclizine as this works quickly and highly effectively for me and morphine to help with the pain - this was excellent. Then I was told I would be transferred to ward 8! Although the Triage room was empty I was put in a small consultation room/ office and left in there for 5 hours. Thankfully my mum had come with me and after a few hours begged them to get me some pain relief. I was in more pain now as the was nowhere sufficient to sit or lie as this was not set up for patients. I was then suprised when what I assume was a timer kicked in and the door locked electronically. I was a little upset by this point as I was now in effect locked in pain in a storage cupboard with a desk - making A&E feel like a hotel.

The final straw was after midnight - I had been in such a lot if pain but was limited to treatment as I was vomiting anything that went in orally. I was due another cyclizine around 1am but reminded the nurse at 12:30am as I desperate to be able take other meds to help me. An hour later they said you can take it orally or as an injection. Well I couldn't take it orally and I'd previously had a skin reaction to the IM method but this was never a problem usually as I was always given it through a cannula for quick relief and so I could begin to self medicate! For some unknown reason last night they decided I could not have this! I was a little confused as to why as it has been a lifeline to me on numerous occasions.

I asked to speak to the doctor ie changing the route - I had not slept for over 24 hrs either and needed to get to bed. I was told under no circumstance would the doctor speak to me about it. When I asked well what shall I do the nurse shrugged their shoulders, I said well shall I just go home then. To this they said well your not getting it, you can sign a form and go.

Sadly I was so let down and ill I left which I have never done before!

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Response from University Hospitals Of Leicester NHS Trust

Dear reviewer,

We are sorry that you did not have a positive experience during your stay on Ward 8/SAU at the Royal on the 27th July 2015. This is not our normal level of service and would like to ensure that all our patients are receiving a high standard of care.

We are unable to investigate your concerns regarding the care received as we do not have your personal details.

If you would be willing to supply your details please email them to me (penelope.franklin@uhl-tr.nhs.uk), so we can then investigate and respond to the concerns that you have raised.

Thank you

Penny Franklin

Ward Sister

Ward 8/SAU

Leicester's Hospitals