"Poor organisation in cardiology ward."

About: Glenfield Hospital

Having to wait for over 90 mimutes for a doctor to go through the notes, we had over departments to visit. If we were told there would be a long wait we could have visited these during this window (other people might want to get a drink etc).

When asked how much long we would have to wait I was told they don't know.

Also I will add other patients where getting frustrated by the wait, I understand that it can get busy but I just feel we should be kept in the loop.

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Response from Glenfield Hospital

Dear reviewer,

Thank you for taking the time to post your comment.

We are really sorry to hear that you were kept waiting for your appointment. It is not acceptable for you to be kept waiting without being given a reason for the delay. If you would like us to investigate the cause of the delay and pass your concerns on to the relevant team, please send your details to Lorraine Bertram-Dickens, Service Manager for Cardiology, via Lorraine.bertram-dickens@uhl-tr.nhs.uk.

Kind regards

Samantha Leak

General Manager

Leicester's Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful