About: Countess Of Chester Hospital

Due to the case difficulty I had an appointed wiht 3 different consultants specialised in orthodontists, surgical and somthing else. On the day of appointment only one consultant was available.

The treatment, communication was bad, they were disconsidered. They said they will write about their findings and explain very clear but instead they arranged treatment. I'm not happy at all with the consultant neither with all the waiting as I wasted most of the day, I arrived with plenty of spare t ime but everything was late, appointmen, x-ray and again wait to see the consultant again, I was in the hospital most of the day, all wasted as I don't trust the judgement of the orthodontist as I already have an orthodontist, they were supposed to work with a group of professionals and not take decisions on their own without counting with the other professionals or my opinion.

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Response from Countess Of Chester Hospital

Dear Mireia

Thank you for your feedback.

We were sorry to learn of your dissatisfaction with your recent hospital appointment.

We would like to use your comments to see what happened on this occasion. Please feel free to contact the PALs Department after 10am on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally.

The Patient Experience Team

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